Privacy Policy

Our privacy policy explains the way in which we collect, use, maintain, protect and disclose the personal information of the users of our website.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any comments on this privacy policy, please email them to hello@telsen.com.

This privacy policy aims to tell you about your privacy rights, how the law protects you and give you information on how Studio Graphene Limited collects and processes your personal data through you use of this website (regardless of where you visit it from), including any data you may provide through this website when you contact us via the website contact form, email us, or use the pop-up “chat now” function.

Use of IP addresses and Web Logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics. Information from these types of cookies and technologies or about website usage is not combined with information about you from any other source. None of the cookies or technologies that we use will personally identify you. Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third-party websites which may be linked to this Website.

Who we are:

Registered office address:

32 Blackfriars Road, London, SE1 8PB

Company number: 15792438

Email address: hello@telsen.com

Our site address is:
www.telsen.com

Telsen is the controller and responsible for your personal data (collectively referred to as “Telsen”, “we”, “us” or “our” in this privacy policy).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO at

dpo@telsen.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. Please see further details under our ‘complaints or queries’ section of this policy.

Telsen collects some personal details when you enter your details into the contact us form and the pop-up “chat now” function, we will also receive some personal information if you email us directly or using hello@telsen.com.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity data includes full name, title, date of birth or gender.
• Contact data includes email address and telephone numbers.
• Technical data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage data includes information about how you use our website.
  
• Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

On the contact form we collect the following details:
Name – so we know who to get back to
Email address – so we know how to email you
Phone number – if you want us to call you (optional)
Type of Project – so we know what type of project we can help you with
Budget – so we understand the size of the potential project
Message – the message you provide so we can address your request

Contact via pop-up chat or Email:
We have no control over what you might put in a message, we will however, have at least the email address you mailed us from and what you put into the message. We recommend that you keep any personal details sent to us to an absolute minimum.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including through:

• visitors to our websites;
• people who enquire about or use our services;
• people who email us.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract that we are about to enter or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

By submitting personal data to us by way of an email, chat, or an enquiry you necessarily consent to us using that information to contact you in return to complete that enquiry. We do not use that data for any other purpose. For the avoidance of doubt the legal basis for processing your enquiry is ‘consent’.

We will only use the information you provide to respond to your enquiry and will keep it for 14 days after the last correspondence with you and then remove it, unless you become a customer and then your data will be stored and processed in line with this privacy policy and any terms and conditions related to any contract you have entered with us.

If we do want to collect personally identifiable information through our website, this will be clear to the visitor. We will make it clear when we collect personal information and will explain what we intend to do with it.

If you agree to allow us to send you information about our products and services by opting into that service, you do that on the legal basis of consent.

People who Contact us via the website contact form

If we consider the contents of a message to contain personal data we have not requested or more detail than we need then we will delete some or all of it immediately and request another with less personal details, or no personal details.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

“Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

If we consider the contents of an email to contain personal data we have not requested or more detail than we need then we will delete some or all of it immediately and request another with less personal details, or no personal details.

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

This site uses cookies or similar technology to collect information about your access to the site. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Click here for more information about the cookies we use.

We may transfer your collected data to storage outside the European Economic Area (EEA) to our CRM provider Pipeline. By giving us your personal data, you agree to this arrangement.

Where relevant we may share your information with our group companies outside of the EEA to assist with your enquiry, we will seek your consent prior to doing so.

We only store your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements, and/or for as long as we have your permission to keep it. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Unless specified in this Privacy Policy we do not disclose your information with anyone else.

We respect the rights and freedoms of individuals and as such we would like to make you aware of the following.

Under certain circumstances, you have rights under data protection laws in relation to your personal data such as:

• Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. The right to have data removed is only applicable where it does not conflict with our legal and regulatory requirements to keep certain records according to the data retention period. We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful, but you do not want to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some circumstances, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used machine-readable format.
• Withdraw consent already provided at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You also have the right to complain to us as detailed within the ‘complaints or queries’ section of this policy.

To exercise your rights above please contact Telsen using any of the methods described under ‘how to contact us’.

You also have the right to lodge a complaint with a supervisory authority, see ‘complaints or queries’ below.

Your information is only accessed by people who need it to perform their role.

Your personal data is encrypted at rest and in transit as far as possible.

We will retain personal information only for so long as the information is necessary to fulfil your request, or until you exercise one of your rights.

Telsen tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously.

We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Telsen’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Please see the section ‘how to contact us’ below for ways to get in touch.

If for any reason you believe that Telsen is not in full compliance with the GDPR or that a request or complaint has not been properly dealt with you have the right to lodge a complaint with the relevant supervisory authority, in the UK this is the ICO.

https://ico.org.uk/concerns/handling/ or call the ICO on 0303 123 1113.
Telsen ICO reg. number: ZB711578 

If you want to request information about our privacy policy or have any other queries or concerns regarding your personal information you can email us at:

dpo@telsen.com

You can write to us at:
32 Blackfriars Road, London, SE1 8PB

We keep our privacy policy under regular review. This privacy policy was last updated on 27th November 2024.